Return Policy

We know that not every purchase will fit & returns are sometimes needed. We are here to make your return process as easy as possible. After reviewing the return policy below, if you have any questions, please contact us via email at alexa@shopyorklaine.com 

We only offer store credit for returns. Items must be unused, unwashed, odor/smoke free, perfume/deodorant free, with original tags still on. We reserve the right to refuse a return if these conditions are not met.

The following items are FINAL SALE:

  • Jewelry
  • Footwear
  • Swimwear
  • Eyewear
  • Bodysuits + Bralettes (see items listed under “Intimates” tab on site)
  • Home + Gift items
  • Sale Items (30% off or more)

 

ALL return requests must be made 7-14 days of receiving the item. After the return has been approved, you can either send back the item yourself or we can send you a return label. This return label amount will be deducted from your store credit total. Any item returned to us not in compliance with the return policy will be sent back to the customer at their expense. After 14 days, we will not be able to accept any returns. No Exceptions.

*all online orders will have 14 days to return once they have received the package* 

 

 Original shipping fees are non-refundable and return shipping is the responsibility of the customer.

 

The following items are FINAL SALE:

  • Jewelry
  • Footwear
  • Swimwear
  • Eyewear
  • Bodysuits + Bralettes (see items listed under “Intimates” tab on site)
  • Home + Gift items
  • Sale Items (30% or more)

 

Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense.

 

Damaged/Defective Items: 

Our team checks all items for any damages or defective areas before shipping them out to you, but we know we are human and sometimes make mistakes. So, if you happen to receive an item that is damaged or defective, this is for you!

Damages must be reported to us prior to wearing the garment. Tags must still be attached.

All reports must be made within 3 days of receiving your garment or it will not be accepted.

Please contact us immediately at alexa@shopyorklaine.com and provide us with a picture of the damaged/defective area. Please include you first and last name and order number.

 

Exchanges:

Due to limited quantity of inventory, we do not offer direct exchanges simply because we cannot guarantee that the item you are trying to exchange for will still be available when the return reaches our department. If you are needing a different size/color in an item, you can either:

Reorder the item in the size you need and then send the original item back to us (postmarked within 14 days) for a refund.

Send the item back and indicate that you would like store credit for the return and use the store credit to repurchase the item in the size/color you would like.

 

Holiday Return Policy:

All purchases made between Thanksgiving and Christmas must be postmarked on or before January 10th. Holiday returns will be for store credit only and must be in compliance with our return policy (see final sale items above).

 

IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT ALEXA@SHOPYORKLAINE.COM OR BROOKE@SHOPYORKLAINE.COM! THANK YOU!